Locksmith Answers & Frequently Asked Questions
Clear, honest information regarding callout guidelines, BS3621 certified locks, and mobile dispatch times.
At Citysafe Locksmith Ltd, we maintain a STRICT NO CALLOUT CHARGE policy. A friendly and certified locksmith will assess your situation and provide a transparent, competitive fixed price before any practical work starts. Please note a minimum job charge applies to any service visit to cover basic operations.
Yes! Every single hardware item, cylinder pin, multi-point lock lever, or deadbolt fitted on-site by our mobile crews includes an extensive 12 MONTHS WARRANTY (1 year warranty) as standard, guaranteeing your complete peace of mind.
Double glazed doors are exceptionally heavy, and over time they can drop or sag on their hinges. This makes the lock latch and cams hit the frame incorrectly, rendering lifting the handle stiff or impossible. We carefully adjust the internal door hinges or pack the double glazing to return the lock mechanism to smooth operation.
For complete home envelope safety, we highly recommend replacing or rekeying external entry cylinders when keys go missing in public spaces. This completely neutralizes the threat of someone discovering your lost address and matching keys.
Yes, our dispatcher desks are open 24 hours a day, 7 days a week, so we're ready to dispatch technicians at any time including peak lockout moments.
Absolutely. We supply certified lock upgrades meeting British Standard BS3621 required by major house insurance providers to ensure total home safety compliance.
Have an unanswered question?
Our London team is ready to talk through your lock mechanics daily. Drop us a WhatsApp or call for immediate support.